FAQs
For Client:
01
What services do you offer?
Holler VA offers a wide range of virtual assistant services, though we specialize in freight and logistics including administrative tasks, customer support, truck dispatching, freight brokering and other VA task like social media management, content creation, and more. Our services are customizable and can be tailored to fit your specific needs.
02
How experienced are your virtual assistants?
Our virtual assistants are experienced professionals who have undergone rigorous training to ensure they provide top-quality service. We have a mix of experienced and new virtual assistants, all of whom undergo training to ensure they meet our standards.
03
How much do your services cost?
Our pricing varies depending on the type and amount of services needed. We offer flexible pricing plans that can be customized to fit your budget and specific requirements.
04
How do you ensure the quality of work from your virtual assistants?
We have a thorough selection process that includes skills assessments, interviews, reference checks, and background checks to ensure that we hire the best virtual assistants. We also provide ongoing training, performance evaluations, and quality control measures to ensure consistent high-quality work.
05
Can I choose a virtual assistant that best fits my needs?
Yes, we match clients with virtual assistants who have the appropriate skills and experience for their specific needs. We can also provide you with a choice of virtual assistants to choose from.
06
​How do you handle communication and collaboration with clients?
We have various communication channels that we use to collaborate with clients, such as email, phone, video conferencing, and project management tools. We ensure that communication is efficient, timely, and responsive to the needs of the client.
07
What is the process for onboarding a new client?
We have a streamlined onboarding process that involves identifying the specific needs of the client, matching them with the appropriate virtual assistant, setting up communication channels, and outlining expectations and goals.
08
​Can I request additional services beyond what is listed on your website?
Yes, we offer customizable services to meet the specific needs of our clients. If you have a specific request that is not listed on our website, we are happy to discuss it with you and create a tailored solution.
09
​How do you handle confidential information?
​We have strict policies and procedures in place to ensure the confidentiality and security of our clients' information. All virtual assistants sign non-disclosure agreements, and we use secure communication channels and storage systems.
10
What is the process for teminating services if needed?
We understand that clients' needs may change, and we have a simple and transparent process for terminating services if needed. Clients can give us advance notice of termination, and we will wrap up any outstanding work and ensure a smooth transition.
